Sales Manager

This is a new position, reporting to the VP of Sales. As Sales Manager, you will manage and oversee a team of Account Executives who act as “hunters” to develop and close leads for SMB and MM accounts. The Sales Manager will guide the AE team to learn the AskNicely sales process and understand that “how we sell is as much of a competitive advantage as what we sell.” This role will manage the team to provide end-to-end ownership of the sales process. Prospect, develop, qualify, present, propose, and close new business opportunities. Own strategy, productivity, and growth for your sales team. Ultimately your team will be responsible for actively developing and closing new business leads and meeting monthly, quarterly, and annual revenue targets.

RESPONSIBILITIES

• Manage and lead a team of Account Executives (AEs), by providing vision and direction to implement and scale strategies and processes, to successfully meet and exceed sales targets and close new business
• Monitor sales team performance and identify achievements as well as areas for improvements
• Identify and architect a successful pipeline creation process that aligns with our sales approach, including measuring against KPIs and metrics to measure target attainment
• Hold regular team meetings to ensure alignment of team goals and achievements
• Understand the business needs, requirements, and/or pain points of our customers and make recommendations for product improvements to better serve customer needs
• Implement scalable AE training program to develop experienced sales team members to effectively and efficiently develop and close new business leads
• Partner with the Sales Development Representative (SDR) team to receive new leads
• Provide leadership with a) accurate forecasts of pipeline and b) regular reporting on sales targets
• Provide the leadership and mentoring, needed to ensure that we hire, train, and develop AEs so they hit sales targets, while at the same time, are professionally fulfilled by their work and career development
• Outside of daily management duties, your responsibilities will include fostering a strong team culture, maintaining positive morale, and participating in sales recruiting efforts.

The Right Candidate is...

• A coach — you know how to motivate, train, and hold your team members accountable
• A problem solver — you don’t spend time agonizing over problems that arise, you solve them and move on
• A strategic thinker — not only will you be managing a team, but you will also need to think about the bigger picture and set a strategy for execution

REQUIREMENTS

• 5+ years of experience in sales teams, especially focused in SMB/MM accounts
• Extensive experience in leading a fast-paced technology environment with clearly demonstrated results in owning sales pipeline and success
• Demonstrated track record of using data analytics to drive toward meeting sales targets
• 2+ years of leading, managing, and scaling high performing teams in a SaaS and/or B2B environment, including building out KPIs and metrics to hold the AE team accountable
• Excellent communication skills and an ability to explain complex concepts
• Proven project management skills to meet deadlines and manage multiple priorities in a fast-paced environment
• Bachelor’s degree or equivalent experience with a keen business sense is required
• Bonus points for working knowledge of the following: Salesforce, Intercom, ChurnZero, Net Promoter Score (NPS) framework, SaaS software

BENEFITS

Being at AskNicely, we pride ourselves in doing the right thing and win as a team. You will be apart of a growing global software company, providing opportunities for you to learn and grow in a supportive, collaborative environment.

• Purple Benefits including Nice Days, Weekly Yoga, Friday Lecture Series, Quarterly Volunteer Activities, and more!
• Competitive compensation based on experience
• Comprehensive healthcare and benefit coverage
• Paid company holidays and paid time off to recharge

WHY YOU’LL LOVE WORKING HERE
AskNicely is award winning customer feedback software (built on the NPS framework), that helps front-line teams deliver the right experience to every customer, every time. We’re a venture backed SaaS startup that, in four short years, has thousands of customers globally, with a growing team in Portland, Oregon and Auckland, New Zealand. Our business is built (literally) on customer happiness (check out our reviews on G2 Crowd). It's our love language, our purpose and the key to our success - now we’re looking for an ambitious and driven manager to join our sales team.

PURPOSE (WHY WE’RE HERE)
Power the world's best customer experiences

BRAND ESSENCE (WHAT WE STAND FOR)

• The Gift of Appreciation
• We believe that the best performance in people is motivated by positive feedback eg. Catching people doing things right.
• By making it easy for customers to provide feedback to a business about an experience (appreciation), and for businesses to recognise their people for delivering great experiences (appreciation)

VALUES (HOW WE BEHAVE)

• Simple: Insert tab A into slot B. Never complicated, never too smart, we speak in human, with no jargon and a minimum of jibba-jabba
• Responsive: Click a button, get a result. When someone needs help, we deliver. Now is always a right answer. We never say, "please hold."
• Personal: It's only about people, not software. Our staff, our clients, their customers and their staff. We are proud to put our personality on show and show character and personality in our software.
• Curious: There are no egos here. We don't have all the answers. We're seekers of the truth about our customers' challenges and how we'll evolve to help solve them over time. We ask and we listen which means we learn faster than others.

BE YOU

The core essence of AskNicely is "appreciation". It's what we stand for and a principle to guide what we do each day. We appreciate different backgrounds, different contributions, different points of view and, most importantly, each other. It's how we win, together. We check our egos at the door and approach our work with curiosity, because we don't have all the answers, but we learn fastest together and celebrate our wins along the way. You're awesome. We're hiring.