Content Manager

Love technology? People? The promise of technology to improve peoples’ lives?

We’re looking for a Content Manager to help Umpqua write its next chapter. We’ve built our reputation on providing extraordinary service to our customers and community, and are now looking to make our mark in the digital world.

As part of our growing digital team, you will be the Content Manager for UmpquaBank.com and all of Umpqua’s digital communication channels. Your day might involve collaborating with a writer on a new blog post, creating and publishing a new page that introduces a new small business service, and consulting with the development team to continue improving Episerver, our new CMS.

In addition to being highly organized and obsessed with accuracy, you consider yourself a creative person and have a point-of-view, particularly when it comes to good content and user experiences. You like to ask questions. You continuously look for a better way. And you aim to be a strategic partner/advisor to those you work with.

What will you get for all that you’ll do? Beyond a paycheck, and the satisfaction that you’re improving the financial well-being of your neighbors, you’ll be much appreciated by your co-workers. We made “Fortune’s 100 Best Companies to Work For” list eight years in a row thanks to the caring culture that defines our company, and have been recognized as “Oregon’s Most Admired Financial Services Company” every year since the award was introduced twelve years ago. What that means is you get to be you, you get to grow, and you also get 40 hours per year of paid time off to give back to the community.

Feel like this could be a perfect fit? Let’s dive into the details…

Responsibilities:

• Administer and support integration of our website CMS
• Assist in transition from old website CMS (Ektron) to new CMS (Episerver)
• Promote CMS component updates to higher environments
• Provide on call support for production issues
• Create, edit, proofread, approve and publish new content while ensuring it meets standards of excellence
• Responsible for the overall design and functionality of the site within website templates
• Build and integrate modules, modify administrative features and authorize and set up user profiles for Contributors, Editors and peer Site Administrators for UmpquaBank.com
• Manage regular review of digital content with subject-matter experts and Compliance to ensure content remains correct and current
• Coordinate content publishing across all digital communication channels, including ATMs and in-store screens
• Responsible for managing content archival and usability across multiple browsers/platforms
• Train and support other CMS users across the bank

Skills:

• Demonstrated experience administering an enterprise-level CMS system for an established brand
• 3+ years of in-depth, hands on experience, configuring, maintaining and customizing Content Management System, including Episerver
• Strong analytical and problem solving skills with attention to detail
• Highly collaborative and effective at building trusted relationships
• Ability to clearly communicate and present findings/recommendations
• Ability to prioritize and execute tasks in a fast-paced environment
• Self-motivated with an enthusiasm to explore and take action, with strong writing, verbal, and presentation skills
• Working knowledge of HTML5, CSS, and JavaScript
• Basic Adobe Photoshop knowledge
• Extensive knowledge of Google Analytics and Tag Manager
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook and project management programs