Senior Infrastructure/DevOps Engineer

About the role

Ride Report's engineering team currently consists of 9 full-stack engineers and an engineering manager. We're a values-driven team, emphasizing pragmatism and collaboration. We put intentionality into our processes and communication—you'll spend a lot of time in Slack, Notion, and GitHub planning, documenting, and sharing information, so that when you are coding, you can really focus on your work.

In the role of Senior Infrastructure Engineer, you'll help us operate and maintain our core product offerings by managing our engineering cloud infrastructure, deployment, and application monitoring. We use AWS, Docker, Kubernetes and Terraform to manage our production systems. We've had some ops work done on a contract-basis, but this is the first full-time Engineering Operations role at Ride Report—it will be yours to own! This role will report to the Engineering Manager.

This is a position based in Portland, Oregon, but we're currently all working remotely. Relocation assistance will be offered to non-local candidates.

Within one month, you will:

• Become familiar with our engineering team practices and values, and begin to participate in technical discussions and code reviews.
• Learn how our software infrastructure is setup, and develop the familiarity to own all of our development operation technology and practices.
• Participate in our Engineer Firefighter rotation, familiarizing yourself with our alerting practices and methodologies for addressing urgent and emergent work.
• Work with our product, growth, and partnerships teams to ensure needs around compliance, reliability, and privacy are met with our customers and partners.

Within 3 months, you will:

• Own procedures around incident management and on-call tasks.
• Plan further improvements around all operations systems, including CI/CD, networking, application monitoring, job processing and messaging services, load-balancing, patch and release management, and other needs you identify.
• Develop a plan for our data privacy and security strategy, including a plan to complete a SOCC 2 audit.

Within 6 months, you will:

• Own an extensible and robust platform for a performant web application.
• Systematically work through a plan for maintaining and iterating upon our systems to support our web application as it scales.
• Support others on the team, and help identify and fill gaps to ensure stability and consistent growth of our engineering operations.

Helpful Skills and Experience

Because we're such a small team, we're looking for engineers who are experienced in leading technical projects in a professional environment and making strategic decisions around the architecture of a production web app.

Required Experience

• Professional experience writing production software in Python, or another major programming language, and proficiency in scripting tools like Bash
• Experience building, deploying and hosting applications in a major cloud provider such as AWS or GCE, and understanding the underlying technologies that make this possible, including DNS, Load Balancing, VPCs
• Familiarity with git, valuing the role that version control and transparent, positive code review practices have in building great software
• Ability to pair with other developers to help elevate the skills of the team, and mentor junior staff
• Experience with security activities throughout the software development lifecycle—design reviews, threat modeling, code reviews, tooling, penetration testing, incident response

Nice-to-have

• Experience using Terraform or other Infrastructure as Code tools to provision and manage production software systems
• Experience managing a production web application hosted in Kubernetes
• Familiarity with managing worker queues in Rabbit or other message queue management systems
• Experience building and maintaining CI/CD pipelines for release automation of application code and infrastructure
• Understanding of privacy compliance programs such as General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), Payment Card Industry Data Security Standard (PCI-DSS), etc.

Compensation & Benefits

• Base salary for the Senior Infrastructure/Operations Engineer role at Ride Report is $165,000. Ride Report provides the same base salary for every employee in this role. Learn why we don't negotiate our salaries.
• Generous equity incentives. We also offer new candidates the option to trade some salary for additional equity.
• Unlimited vacation and sick leave
• Competitive health insurance plans via Regence (Blue Cross Blue Shield)
• Vision and dental plans for self and dependent care (Employee-funded)
• Flexible Spending Accounts for both health care and dependent care (Employee-funded)
• A 401k program that matches 50% of employee contributions up to the 10% of their salary
• Yearly professional development stipend
• [An electric micromobility vehicle stipend](Vision and dental plans)
• Unlimited snacks (HQ)
• Quarterly off-sites (HQ)