Vice President (VP) Product

This job could be located in one of our two main office locations: Portland, Oregon, USA or Auckland, NZ. It also has the potential to be fully remote.

• Career defining role launching a new category that champions frontline workers
• Drive product vision all the way through adoption that delights real users (and unites the business?)
• Build a product culture that pulls every person in the company into innovating for the customer
• Join the executive team, leading from New Zealand and/or the United States

The Company

AskNicely is the world’s #1 Rated Customer Experience platform with a mission is to make frontline work awesome. We're working on a brand new platform that will improve the daily lives of 100s of thousands of frontline workers and we're looking for a product leader to help build a world class product-led business.

The Role

In a company obsessed with the customer feedback, this is the most customer obsessed role. You'll take responsibility for architecting and delivering a product strategy that connects the dots from market opportunity through to adoption, behavior change and business impact. You’ll be the leading voice in key business design decisions from product roadmap, pricing/packaging, growth models and customer journey. Simply put, on the executive team you’ll be accountable for driving product/market fit.

Specific Responsibilities:

• Articulate the product vision. Pull together the stakeholder needs, the business case, the market strategy, and sales opportunities to make a disruptive market offering.
• Work with the Marketing team and business leadership to put our product at the center of demand generation, thought leadership, and sales strategies.
• Deliver the “Why” and “How” of the product vision and roadmap to all relevant stakeholders.
• Produce a coherent and manageable roadmap, with well defined expected outcomes, and execute to it
• Build and nurture a strong team of “smart creatives” across product management and product design.
• Create cross-functional, empowered product teams, focused on innovation, that defines AskNicely’s product culture.
• Drive decision-making on how the “whole product” is packaged and delivered to the market. Consider price points, tiering strategies, lost leaders, and modular pricing in building a business case for the best way to win the market.
• Own market and competitor analysis. Understand the market and competitors, ensure that AskNicely is positioned in the right place in the market.

Requirements:

We’re looking for an experienced product leader, but more than just that. We are looking for an evangelist, a team builder, an innovator, and empathetic listener. Someone who can build a culture but also has the tools and frameworks to build great product. We are a small but global company and the right candidate will be comfortable leading teams that span Auckland, Portland and Amsterdam. You thrive in an environment that provides a huge amount of autonomy and know how to keep the company aligned and focused. You'll have experience in product management, be comfortable mixing tactical hands-on work with big-picture thinking, and you have experience working with customers and supporting internal teams in the go-to-market activities. You will know how to operate in a high-trust, play-to-win environment and be exceptionally comfortable with taking on the unknown, fast learning cycles, and being the first to market.

With that, you’ll also likely check most of these boxes:

• 8+ years in Product Management, with experience in a successful Saas company.
• Experience in high growth SaaS startup.
• Proven track record for go to market activities and enablement throughout the business.
• Owned all or part of a product roadmap, with a track record of delivery.
• Confident blending technology, product, and process to create awesome experiences.
• Be excited about the opportunity to represent the product and engineering teams to the wider business.
• Skilled communicator and negotiator, able to simplify the complex for audiences at all levels including executive leadership, frontline teams, customers, and partners.

We find the people that really enjoy and succeed the most at AskNicely.

• Have strong opinions, loosely held
• Can wear multiple hats (and totally pull it off)
• Are people people with a helper personality type
• Can think and do at the same time
• Favor speed and learning over perfection or being right
• Thrive and laugh under pressure and ambiguity
• Show their smarts by making things simpler

Benefits:

• "Purple" benefits including: Nice Days, Professional Development Assistance, TacoTuesdays
• Competitive medical, dental, and vision coverage
• 401(k) with employer matching
• Life, AD&D, Short- and Long-term Disability coverage
• Paid time off and flexible work environment
• Paid parental leave

Cultural Pillars:

If, like us, you put a lot of value in culture, lifestyle and opportunity as well as benefits, you'll like what's on offer here (watch this video).

Lot’s of people ask about the culture at AskNicely. There are three non-negotiables to what we call “living in the purple”:

• Be NICE: We believe a great business can be built by nice people that are nice to each other.
• Play to WIN: Bring your "A" game. We have high standards but always favor speed over perfection.
• Love your FEEDBACK: Ask for feedback from others to improve your game. Share yours to help them improve theirs.

Be You

The core essence of AskNicely is "appreciation". It's what we stand for and a key principle that guides what we do each day. We appreciate different backgrounds, different contributions, different points of view and, most importantly, each other. It's how we win, together. We check our egos at the door and approach our work with curiosity, because we don't have all the answers and we learn fastest together, celebrating our wins along the way.

PS

We don't normally brag, but here’s some feedback that we’re quite proud about..

• #1 Rated Experience Management software (G2)
• Emerging Company of the Year (2018 HiTech Awards)