Technical Support Engineer

Technical Support Engineer Job Posting

We’re looking for a self-motivated and experienced person to join our growing team. This role is perfect for someone who’s technical and enjoys working with people. If you like debugging, troubleshooting, are good at managing priorities and are a clear written communicator - this is for you. An interest in e-commerce wins brownie points.

CartHook is a fast-growing start-up that creates apps for e-commerce platforms. We have offices in Portland, Oregon, and Slovenia. This is a full-time role based in the Portland office. Come join our team of honest, hard-working folks who are striving to improve e-commerce.

Our Website: https://carthook.com

Here's a demo of our primary product: http://content.carthook.com/ca...

What you should know:

• Strong familiarity with JavaScript with object-oriented experience and SPA’s (e.g. Angular)

• PHP, and experience with Laravel is nice to have

• TypeScript

• Familiarity with Vagrant and Homestead

• MySQL

• HTML/CSS

Bonus Knowledge

• Shopify Experience

• Understanding of 3rd Party APIs like Stripe and Drip

What you’ll be doing:

• Work with teammates and customers directly to solve technical support problems

• Hands-on with VIP customers to craft customized e-commerce solutions

• Troubleshooting, identifying bugs, and following up on issues

• Working closely with our developers in Slovenia on internal projects

• Contributing to create and maintain support documentation

This position will work in close collaboration with our dev team in Slovenia. This will require some early morning or late night meetings from time to time - more so when you start and are learning the product.

We are growing very quickly, so this is a fun and challenging environment. You need to be cool with staying happy and positive, even when things are tough :)