Help Desk Analyst

Are you looking for a job, or a career? Do you want to be a part of a growing, dynamic IT services team?

Audigy’s IT Services department is a fast-growing technology services group specializing in providing managed IT services and consulting.  We provide network infrastructure management, desktop support, managed security services, cloud hosting, hardware integration, and IT consulting services to business clients all over the US and Canada. Our 60+ customer’s look to us to keep their business running reliably and securely, and we’re looking for you.

The Help Desk Analyst position performs an array of IT related duties including providing software and hardware support, remote troubleshooting, and maintenance activities in networked PC environments.

We're looking for you to be our next Help Desk Analyst so for Pete’s sake apply today!!

Role: Perform an array of IT related duties including providing software and hardware support, troubleshooting, and maintenance activities in a networked PC environment. 

  Duties include:

• Provides software support and technical assistance to Audigy's customers.
• Responds to user requests for service and determines nature and extent of support needed
• Provides direct support or facilitates solutions with appropriate staff member.
• Installs, configures, maintains, and troubleshoots a wide range of software and hardware.
• Performs hardware/software upgrades to existing computer equipment as needed.
• Installs networked application software, granting access to users, creating user groups, managing shared resources, and configuring appropriate security levels.
• Responds to problems via web site, email, in person and over the phone. Develops job aids for reoccurring tasks performed in software applications that would be beneficial to end users.
• Sets up batch files or procedures to facilitate automated software installation. Investigates error messages and determines resolutions.
• Calls software vendors or accesses on-line technical support to obtain software updates and hardware replacement parts.
• Trains users as needed in basic and advanced use of software programs and hardware.
• Conduct group training as requested to increase end user knowledge and facilitate better use of IT resources.
• Investigates appropriate areas of potential problems and determines resolutions proactively.
• Advises Director in setting and updating standards for computer software and hardware.
• Maintains up-to-date expertise in the operation and application of company standard computer software and hardware. 

    Qualifications:

• BA/BS degree in computer science or related discipline is preferred plus three years relevant experience; or the combination of education and experience that enables performance of all aspects of the position.
• Requires special technical knowledge of the techniques and procedures of software and network support for multiple users.
• Must understand installation, configuration and troubleshooting processes for software, hardware, networking and accessory equipment.
• Requires hands on experience with office equipment, including PCs, servers, firewalls, fax machines, copiers, and telephones.
• Knowledge of how to assemble and disassemble PC and server components, including cabling. 
• Microsoft Server 2010/2016,Windows 7/10, Windows XP, and multiple versions of Microsoft Office most helpful.

Our employees embody the values that Audigy has earned a reputation for and that is hard work, curiosity, dedication to our vision, passion for best in class deliverable's and an atmosphere that encourages creativity and collaboration.

 Come join our team apply today!