Content Marketing Manager: Contract to Hire

THIS IS A MANAGEMENT LEVEL POSITION - Content writing experience is a must - submission of writing samples will be required as part of the application process.

AskNicely is the world's most loved Net Promoter Score software, and the #1 solution for harnessing customer feedback to drive business growth.

We help businesses improve the customer experience, and grow faster through customer retention and referrals. We’re a venture-backed SaaS startup that, in three short years, has thousands of customers globally, and a team of nearly 40 in Portland, Oregon and Auckland, New Zealand.

Our business is built on customer happiness (check out our reviews on G2 Crowd). It's our love language, our purpose and the key to our success. Now we’re looking for an exceptional Content Marketing Manager to amplify our brand story, take our editorial calendar to the next level and produce high-quality content in a variety of formats to support our corporate marketing, demand generation and sales enablement goals.

This is a great opportunity for an ambitious, passionate, high-velocity content marketer to join a fast-growing company that's a leader in an exciting SaaS technology space.

RESPONSIBILITIES:

• Work cross-functionally with product, sales, and customer success and executive teams to craft messaging and produce content that drives awareness, enables the sales team and supports demand generation goals
• Sharpen your subject matter expertise in the areas of customer experience and customer feedback to a fine point
• Collaborate closely with our marketing programs team to create compelling content and offers that support quarterly media plans
• Own the editorial calendar, keeping it up to date and adding / eliciting new ideas to meet long-term and short-term objectives
• Supervise outside writers, editors, content strategists. Be the steward of proper grammar, messaging, writing, tone and style
• Work closely with our design team for graphics needs to support content marketing
• Manage the print production of corporate and product literature, sales collateral
• Support the content needs of our current SEO initiatives
• Manage multiple projects effectively and meet tight deadlines
• Write blog posts, video scripts and develop infographics to help drive awareness and engagement
• Develop long form content: white papers, ebooks, etc. targeted towards customer experience, customer success and marketing personas
• Develop short form content: solution briefs, data sheets, etc. to build product education and awareness
• Collaborate with product team on new product feature/functionality comms and develop content narratives that tell our story
• Conceive, execute and measure unique interactive content experiences
• Write thought leadership content on behalf of our executives and other outward-facing teams
• Help identify other key opportunities for earned media placements

REQUIREMENTS:

Ideal candidates for this position:

• Can both define/refine corporate communications strategy and execute with precision and speed
• Thrive in a fast-paced, high-growth technology company environment
• Research thoroughly, create meticulously and sell internally
• Have experience marketing SaaS technology solutions for customer success, marketing and customer experience (CX) personas

Desired skills and experience:

• At least 3-5 years of hands-on B2B content marketing experience. SaaS or other technology experience a big plus.
• A proactive individual who wants to advance their career and be a leader
• Portfolio of original, varied and engaging content marketing work
• Proven track record of successful content marketing campaigns
• Excellent project management skills, ability to work under pressure managing multiple projects
• Top-level copy writing that brings ideas to light, and copy editing skills that take deliverables to the next level
• Understanding of digital platforms used for project management (Asana, Basecamp, etc), productivity (Google Apps, etc) and creative execution (Grammarly, Adobe Suite, etc.)
• Experience with PR, SEO, copy writing

Education:

• Bachelors in Marketing, Journalism, PR, English or Communications preferred